News | September 5, 2000

Adhesives Research Offers Online Ordering for Its High Performance Splicing Products

Source: Adhesives Research, Inc.
Adhesives Research, Inc.Splicing Business Unit of <%=company%> has launched its new e-commerce system on its corporate website at www.adhesivesresearch.com. The Company's line of ARclad high performance splicing tapes is more accessible than ever with 24-hour online ordering now available to splicing customers who register for the new program.Adhesives Research, Inc.new online ordering system provides customers with a secure, user-friendly process for placing orders for high performance splicing tapes quickly and easily. It is another service the Company can offer its customers, in addition to traditional phone and fax ordering methods.

"As we strive to make it easier and more convenient for our customers to order from us, online ordering is the perfect option for established customers who know what products they need," says George Stolakis, Vice President and General Manager of the Splicing Business Unit. "Our excellent customer service representatives and field sales personnel are still available to consult with customers in regard to their high performance splicing requirements."

Customers who want to take advantage of e-commerce will have an online account created for them by their regular customer service representative, which features a catalog of products customized for each client based on past purchases and needs. Customers will then have their own user name and password to access their account and place orders. E-mail confirmations will be sent for all online orders. To ensure customers order the best splicing products for the appropriate application, transactions involving new or non-standard products will still require initial contact with a customer service representative or a field sales representative.Adhesives Research, Inc.online ordering system is part of Adhesives Research's larger corporate website, which features information about the all of the Company's Business Units, Technology Center and complete product catalog.Adhesives Research, Inc.e-commerce program is in addition to Adhesives Research's ARclad Direct and ServicePLUS customer service programs for the splicing industry. ARclad Direct provides customers with a direct link to Adhesives Research's technical field sales force and superior service. ARclad Direct includes the innovative ServicePLUS program, which offers customers technical assistance within 24 hours, splicing tape audits, trial analysis reports, splicing seminars, free samples, technical training and testing services, dispenser maintenance and order acknowledgements.

Adhesives Research is one of the world's leading independent developers and manufacturers of high-performance, specialty pressure-sensitive adhesive-coated products. ISO 9001 registered since 1992, Adhesives Research maintains a corporate headquarters and main manufacturing facility in Glen Rock, Pennsylvania. The Company also operates manufacturing facilities in Ireland, Australia and Columbia, and has sales offices in Germany, Great Britain, France and Singapore.

AAdhesives Research's pressure-sensitive adhesives are used around the world in the pulp and paper, coating, converting, printing and laminating industries. The company also develops and sells its PSA technology to other diverse markets including the electronics, automotive, aerospace, construction, appliance and medical/pharmaceutical industries.